General questions
As soon as you have finalized the dates the transportation services will be needed, we recommend that you start your reservation. This will place the buses you need on hold for your group. Your contract will have a revision and cancellation policy for you to sign. Up until that time you will be able to make changes to your order, space available.
Due to the recent rapid increases in fuel costs, a fuel surcharge is in effect to offset these unforeseen added costs.
There is no sales tax on charter services in California.
There is although a very small 1/4 of 1 % PUC tax and it is already included in our rates.
Yes, we welcome you to bring water, soft drinks and snacks in the bus for longer trips.
We do ask that no alcoholic beverages be consumed on board buses without special arrangement.
As the chartering party we may impose a cleaning fee and downtime charges upwards of $250.00 for excessive soiling of bus interiors.
Our equipment points in San Bruno and Palo Alto allow for free travel to your location to pick up your group generally 20 miles from our yard.
Deadhead charges may be added for pick up locations in cities east and north of Berkeley, South and West of Los Gatos and San Jose, North of Marin City, and east of Castro Valley.
Deadheading fees may be waived for assignments lasting more than 8 hours.
I general our hourly charges allow for 100 miles vehicle use in the first four hours from the pick up point and 20 miles each additional billable hour.
One way flat rated transfers rates already figure in the appropriate travel miles.
For corporate and business accounts...we accept Visa, Mastercard and American Express as well as PO's. We also can bill local bay area business accounts on Net 30 and Net 45 terms.
For retail and private party orders we may ask for pre-payment by check before services. Ask your charter manager for details. If credit cards are accepted for private orders, a $75.00 cancellation fee may be charged for file cancellations received after the confirmation is signed.
As a rough estimate, you can compute the hours to be used and add 8% for fuel surcharge.
In addition you may add the local industry customary driver service charge of $5.00 per hour up to 10% of the total charges.
Sorry no.
Most roundtrip charter services are billed either at a four hour minimum with additional 1/4 hours thereafter, or 2 one way transfer rates.
In the case of two one way transfers that occur far apart, say 8:00 am and 5:00 pm, your charter manager will explain which way is more cost effective for your service.
Normally 60-90 minutes from the pick up time depending on the distance.
Current California law only requires seat belts on yellow school buses and in seats next to the driver on charter buses.
Our 11 seat club wagons have seat belts on all seats.
Our 11 seat club wagons can accommodate child seats and booster seats although we do not provide them. Larger buses do not have seat belts in the cabin area and child seats are not encouraged due to the lack of restraints for them.
Children under the age of 1 may ride in a charter bus in their parents lap without a child seat.
Lap children will be asked to ride on their parent's laps in the center cabin seats.
At no time may lap riding children cause the total number of passengers to exceed the number of seats available.
A
